Topic outline

• Introduction

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  • 

    Introduction (teaser opsional) Interactive Content

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• Pre Test
  • 

    Pre Test - Memberikan Layanan kepada Pelanggan Quiz

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• Topik 1
  • 

    Video Pembelajaran - Melayani Kebutuhan Informasi Bagi Pelanggan Page

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  • 

    Exercises 1 Quiz

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    Essay Assignment

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    Opened: Tuesday, 19 September 2023, 12:00 AM

    Due: Thursday, 26 September 2024, 12:00 AM

• Topik 2
  • 

    Video interaktif - Memenuhi Kebutuhan Pelanggan H5P

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  • 

    Video Pembelajaran - Mengaplikasikan Keterampilan Dasar Komunikasi Page

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  • 

    Video Pembelajaran - Melakukan Komunikasi Lisan dengan Kolega/Pelanggan Page

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  • 

    Video Pembelajaran - Melakukan Komunikasi melalui Telepon Page

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  • 

    Video Pembelajaran - Menangani Keluhan Pelanggan Page

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  • 

    Video Pembelajaran - Menerapkan Etika Profesi Page

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• Summary
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    Summary - Junior Service Quality Officer File

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• Post Test
  • 

    Post Test Quiz

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• Sertifikat